K&A AIR CONDITIONER SUPPLY – TERMS & CONDITIONS
1. General Information
By purchasing from K&A Air Conditioner Supply, you agree to the following terms and conditions. These terms apply to all products and services offered through our website and sales channels.
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2. Product Information & Specifications
We offer a variety of HVAC equipment including both non-inverter (On/Off) and inverter systems. Product specifications, features, and performance may vary by model.
It is the responsibility of the customer to verify that the selected product meets their specific application and local requirements prior to purchase.
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3. Installation & Compliance
All products sold are intended for professional use.
Installation must be performed by a licensed HVAC technician.
Compliance with all local, state, and federal codes, regulations, and requirements is the sole responsibility of the buyer and installer.
K&A Air Conditioner Supply is not responsible for improper installation, code violations, or system incompatibility.
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4. HVAC System Disclaimer
HVAC systems require proper sizing, electrical compatibility, and correct installation.
K&A Air Conditioner Supply is not responsible for:
- Incorrect unit selection
- Improper sizing
- Electrical incompatibility
- Poor system performance due to installation errors
Professional installation is required. DIY installation is not recommended and may void warranty.
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5. Shipping & Delivery
We ship nationwide using carriers such as UPS, LTL freight, and other logistics providers.
- Shipping costs are calculated based on weight, dimensions, and destination
- Estimated delivery times (e.g., 2–4 business days) are not guaranteed
- Additional charges may apply for:
- Remote or rural areas
- Address changes after shipment
- Re-delivery attempts
- Liftgate service or special handling
K&A Air Conditioner Supply is not responsible for delays caused by carriers, weather, or external factors.
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6. Shipping Address Accuracy
Customers are responsible for providing a correct and complete shipping address.
Any additional fees incurred due to incorrect or changed addresses will be the responsibility of the customer.
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7. Risk of Loss / Damages
All shipments must be inspected upon delivery.
Any damage must be:
- Noted at the time of delivery
- Reported within 24 hours
Failure to do so may void any claim.
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8. Returns & Refunds
All sales are subject to approval for returns.
- Returns must be requested within 7–14 days of delivery
- Products must be unused and in original packaging
- Restocking fees may apply
Shipping costs are non-refundable.
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9. Order Cancellation Policy
Orders may only be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled. Approved cancellations may be subject to processing or restocking fees.
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10. Warranty
Warranty coverage varies by product and manufacturer.
- Warranty applies to parts only unless otherwise specified
- Labor, installation, and service costs are not included
- Improper installation or misuse voids warranty
Customers must follow manufacturer guidelines for warranty claims.
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11. Pricing & Payments
All prices are subject to change without notice.
- Payments made via credit/debit card may include processing fees
- Orders may be subject to verification for fraud prevention
- We reserve the right to cancel any order deemed suspicious
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12. Fraud Prevention & Verification
To protect against fraud, K&A may request:
- Identification
- Billing verification
- Additional documentation
Orders that fail verification may be canceled without notice.
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13. Chargebacks & Payment Disputes
By completing a purchase, the customer agrees to contact K&A Air Conditioner Supply to resolve any issue prior to initiating a chargeback.
Unauthorized chargebacks may be subject to investigation and additional fees.
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14. Limitation of Liability
K&A Air Conditioner Supply shall not be held liable for:
- Improper installation
- Misuse of equipment
- Loss of income or business interruption
- Indirect or consequential damages
Liability is limited to the purchase price of the product.
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15. Professional Use Disclaimer
All HVAC equipment is sold for professional use.
Buyer assumes full responsibility for ensuring proper application, installation, and compliance with all applicable regulations.
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16. Agreement
By completing a purchase, you acknowledge and agree to all terms listed above.
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Contact Information
K&A Air Conditioner Supply
11109 Dyer Street, Suite D
El Paso, TX 79934
United States
Phone: (915) 333-4195
Email: kyaacsupply@gmail.com
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 11:00 AM – 3:00 PM
Sunday: Closed